Before filing a complaint, you should first contact Trust20 Support. During normal business hours, someone will typically respond within a few hours.
If our customer support team cannot help you find a solution, you will find an option to file a complaint in their follow-up email.
Once you file a complaint, our team will respond to your concern within seven business days. Our team will work promptly (within up to 45 calendar days) to resolve the issue and will notify you once a decision has been made.
If you would like to withdraw your complaint, you can submit another form requesting to withdraw your complaint submission.