My internet stopped working during my course, assessment, and/or exam, what should I do?

Once your connection is restored you will be able to resume where you left off.

If you lose access to your internet connection, check your computer and router settings to try to restore access. Once you are able to connect to the internet again, you will be able to resume your course and pick up where you left off.

Check your wifi and router settings before you begin an attempt on your final assessment so you do not risk losing the progress you have made.

Resuming course

Once you are connected to the internet again, you may need to log back in to the training platform. When you are logged in, you can access the assessment again by clicking the course under “My Courses.”

Select either of the two buttons that say “Resume where you left off.” You will be able to pick up where you left off before losing internet connection.

Frozen course

If the internet issue caused your course to freeze, there are two ways you can contact our support team to get your course functioning again.

1. Scroll to the bottom of the learner homepage and select the “Visit Help Center” button.

This will take you to our Help Center, which you can also access on our website homepage.

2. From our website homepage, select “Help Center” from the top right.

Scroll down to the bottom of the Help Center homepage and click the “Contact Us” option. 

Fill in the empty fields with the name and email address that is registered to your account. In the message field, simply let us know that your course seems stuck because you had an issue with your internet, and we will help fix it as soon as possible.