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My staff accepted the invite and don’t see the course

They may have been invited to the platform but were not assigned a training. Learn how to assign one.

If a team member has accepted your invitation and logged in but sees no course, they've probably been invited to the platform but not to a training.

Why this happens

Adding a training is part of the invite process. When you invite a team member, you also choose the trainings to enroll them in. If no training was selected during the invite, they'll have an account without any assigned trainings.

How to fix it

  1. Log in to your manager dashboard at account.trust20.co.
  2. Go to the Locations tab.
  3. Click the location your team member is assigned to.
  4. Search for them by their name or email address.
  5. Click the +Training button.

Still having trouble?

If your team member still doesn't see their course after you've added the training, contact our Support team at help@trust20.co and we'll take a look.