FAQ on the new usage policy for Teams

Q: Why are we making this change? A: Tying usage to the manager's action (sending the invite) rather than the employee's action (accepting) gives teams predictable billing. When a manager assigns training, they know the cost immediately; they don't have to wait and see who accepts.

Q: Will customers see charges on their dashboard right away? A: Yes. Starting July 1, 2026, as soon as a manager invites someone to a training, the charge will appear on the current month's billing summary.

Q: What will happen to invites sent prior to July 1, 2026? A: Account owners and location managers must ensure staff accept any pending invites before the change. On July 1, 2026, all pending invites will be deleted, and the manager will need to re-invite the staff to the product(s) they need. This change will not affect any invites that have already been accepted.

Q: How long does staff have to accept the invite? A: Invites expire after 30 days, and managers can resend them from the dashboard at no additional cost.

Q: What if the invite is never accepted? A: If the employee no longer needs the training or leaves your company, contact your account manager to apply credits for unused trainings to the next month in which you have usage.

Q: What about renewed/expired certifications? A: Renewals are treated as new training cycles. When a manager re-invites someone whose certification has expired, a new charge is incurred.

Q: Does this affect individual (non-team) purchases? A: No. This change only applies to team billing through the core platform. Individual purchases and the self-service checkout flow are not affected.