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What do I do if I lose my certificate?

Log in to your account and download your certificate to your device.

Don’t stress out! If you have lost your certificate, there are three ways you will be able to access it and download another copy at any time.

If you are on your computer, log in to the learner platform from http://learn.trust20.co/learn.

#1 From the learner homepage click on your completed course under “My Courses.”

Certificate 01

Select “Download your certificate” from the right panel of the screen. This will download your certificate as a PDF to your computer. Once the file downloads, you can click it to view your certificate. 

Certificate 01-1


Once the file downloads, you can click on it to view your certificate.

#2 Select “Access Certificate” from the homepage. 

Certificate 03

Select the ribbon icon all the way on the right next to your course score. Once the file downloads, you can click it to view your certificate. 

Certificate 04

#3 If you are using our mobile app, click on your completed course under “My Courses” from the learner homepage. 

Certificate mobile 02

Select “View Trust20 Certificate.”

Certificate mobile 03

Your certificate will be displayed and you can either take a screenshot of it to save it as a photo to your phone, or select “Share” to save it in as a PDF file to your phone. You can also send a copy to your manager by attaching the file to an outgoing email.

Certificate Docebo 8