How do I get a copy of my team members’ certificates?

You may email Trust20 Support for a copy, or ask your team members to forward along a copy of their certificate.

Once a member of your team has completed their training and passed their assessment, access to their certificate is emailed to them. They may also directly log into their account and download their certificate by following these instructions.

You can email us at and a member of the Trust20 Support team can provide you with the certificates of your team members who have passed their assessments. You may also ask your team to email a copy of their certificate to you directly.

Please note that the business hours for Trust20 Support are Monday through Friday from 9:00 AM - 7:00 PM EST. Someone will respond to you as soon as possible.