How do I get a copy of my team members’ certificates?

You may email Trust20 Support for a copy, ask your team members to forward a copy of their certificate, or download it directly from the manager dashboard.

Ask your team member

Once a member of your team has completed their training and passed their assessment, access to their certificate is emailed to them. They may also directly log into their account and download their certificate by following these instructions.

Contact support

You can email us at, and a member of the Trust20 Support team can provide you with the certificates of your team members who have passed their assessments. You may also ask your team to email you a copy of their certificate directly.

Please note that the business hours for Trust20 Support are Monday through Friday from 9:00 AM - 7:00 PM EST. Someone will respond to you as soon as possible.

Manager Dashboard

You can also download certificates from team members by logging into your manager dashboard here: 

Scroll down the page, find My Team, then click “View Progress.”

How to view team progress

From here, you can click “View Courses + Certificates.” 

How to view team courses and certificates

You will be able to see each team member’s course status. If your team member has completed a course and passed their assessment, it will show as “Complete,” you can download their certificate by clicking the ribbon icon next to their completed course.

Downloading individual certificates

Certified Food Protection Manager (CFPM) exam

If your team members have taken their CFPM exam, you will be able to view their status (if they have passed or failed the exam) from your manager dashboard, but you will not be able to download their certificate. They will need to forward their certificate to you, or you can contact Trust20 Support, and a member of our team can provide you with your team members’ CFPM credentials.