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How do I resend invites?

If a staff member hasn’t received their invitation email, account owners and managers can resend it from the Trust20 dashboard in a few clicks.

To resend an invitation:

  1. Log in to your dashboard at account.trust20.co.
  2. Go to the Staff page.
  3. Search for the staff member by name or email.
  4. Click the three dots on their row.
  5. Click Resend invitation.

A new invitation email will be sent to the staff member.

Before you resend, it’s worth checking:

  • Spam or junk folder. Invitations sometimes end up there, so ask your staff member to look there as well.
  • The email address. If it has a typo, edit the address instead. Any pending invitations are resent automatically to the corrected email. See What if I make a typo in an email?